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(Left) Galaxy Bud Disconnecting and Reconnecting?

(Topic created: 02-21-2020 10:11 AM)
userS8lIqrl2NZ
Constellation
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Galaxy Buds

I am having an issue with my new Galaxy Buds Plus, when listening to music sometimes my left earbud will disconnect from bluetooth. The sound cuts out completely, a few seconds later it makes the noise when you disconnect from bluetooth, then the reconnect noise, and then the music resumes playing. I have reset the earbuds, and cleared the bluetooth cache. Its not detrimental but it is very annoying and I'd like to find a fix rather than sending them back and waiting for a new pair.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Thank you for confirming that.

 

Can you send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist you? http://bit.ly/2GGYul4

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5 Replies
useryGK7qiqBu1
Constellation
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Galaxy Buds

Experiencing the exact same issue. It's extremely annoying. Happens during phone calls too!

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VanshSachdeva
Astronaut
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Galaxy Buds

I have the galaxy buds and it happens with me too.

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SamsungJoJo
Samsung Moderator
Samsung Moderator
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Galaxy Buds
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userS8lIqrl2NZ
Constellation
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Galaxy Buds

I have tried that many times and it has not fixed it at all.

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Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Thank you for confirming that.

 

Can you send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist you? http://bit.ly/2GGYul4

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