Ever since the update my left Galaxy bud won't connect. I have cleaned the case, made sure the metal pins connected to the small metal circles on the buds. I force stopped the wearable app and cleared cache, I have unpaired and paired the buds again. I have tried to restart them but i am unable to press on it. The words "reset earbuds" are dark meaning I can't choose it at all. I got the earbuds off of Amazon about a year ago. Idk what to do. Please help.