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Original topic:

(Left) Galaxy bud volume is lower?

(Topic created: 01-29-2020 09:46 AM)
userGlQGmYaOzD
Constellation
Options
Galaxy Buds

I havent really dropped tha earbuds or the case but one day my left earbud just got quieter and then a week later my right one did as well I have tried cleaning them and nothing has improved. I have look at the galaxy wearables settings and the link to media audio but they're still really quiet.

3 Replies
SamsungJace
Community Manager
Community Manager
Options
Galaxy Buds

Have you tried resetting the buds?


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userGlQGmYaOzD
Constellation
Options
Galaxy Buds

This did work however a couple minutes after they went back to being really quiet.

Solution
SamsungJoJo
Samsung Moderator
Samsung Moderator
Options
Galaxy Buds

Can you send a private message providing the full model code, serial number, and the current firmware you are running? http://bit.ly/2GGYul4

The unit will require service. Please feel free to reach out to us directly via one of the following options and include a link to this thread.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Or you can use the following link below to request service. https://www.samsung.com/us/support/service/

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