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Constellation

Left bud has a exclamation point and won't work

Hello samsung.  Yesterday I updated to 2.2.30.20031361 wearable update.  I have ear bud plug in version 1.6.20061151. 

After charging last night my left earbud has a exclamation point and won't connect.  It's fully charged.  I Uninstaller the app and reinstalled. Tired to unpair and pair again with no luck.  Never had a issue with updates before.  Help Samsung please. 

1 REPLY 1
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Samsung Moderator
Samsung Moderator

Re: Left bud has a exclamation point and won't work

Thank you for reaching out! With only one earbud connecting, it is recommended to have them evaluated by a certified technician. I will be happy to look into those options for you. Please send a private message with the full model code and the serial number from the bottom of the charging cradle. http://bit.ly/2XERsky



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