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Astronaut

Left ear bud not charging or connecting

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Hi ive looked into this im using correct cable that came with them but still nothing its the left ear bud is not charging or connecting/working however the right one works and charges perfectly 

Any help ? 

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging or connecting

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Experiencing these symptoms I would like to assist you further. Could you please provide me with your model and serial number in a private message? https://bit.ly/2SUXRar  

Thank you.

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12 REPLIES 12
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Astronaut

Re: Left ear bud not charging or connecting

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I have the same problem but with the right ear bud.

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging or connecting

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Hello! 

 

Thank you for reaching out, I can understand wanting to make use of both Galaxy buds at once. When putting the left bud in the cradle does the led light up? Also, when in the Wearables app what does it show next to the left bud?

 

 

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Constellation

Re: Left ear bud not charging or connecting

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I had the same problem. Right bud not charging and connecting. I put the right bud in the cradle and the led light is red. In the apps showing exclamation mark. The other bud is fully charge and the led light is green when i put in the cradle. Thanks

 

 

 


 

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging or connecting

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Experiencing these symptoms I would like to assist you further. Could you please provide me with your model and serial number in a private message? https://bit.ly/2SUXRar  

Thank you.

View solution in original post

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Constellation

Re: Left ear bud not charging or connecting

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hi I am having the same issue left bud wont connect when in cradle red light comes on but it won't connect. What do I do?

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging or connecting

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Please send a private message with the model code, the serial number, and a copy of the receipt. I will be happy to look into your options. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Astronaut

Re: Left ear bud not charging or connecting

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Hi.. I am having the same issue with my left bud. Can not charge and can not connect to other bud as well as to my wear app. In the wear app, it has an exclamation mark. Can you please give me solution? Thanks.

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Constellation

Re: Left ear bud not charging or connecting

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I'm having the same problem with my right ear bud.

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Samsung Moderator
Samsung Moderator

Re: Left ear bud not charging or connecting

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Hey there!

I would be happy to look into your concerns.

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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