I put both buds to charge in the case, came back 2 hours and only the left one was fully charged. I left right earbud in there for another 2 hours n still no charge and the galaxy wearables app just shows an exclamation point for the right ear bud.
I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.
Have you tried resetting your buds through the Wearables app?
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I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.
My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.
I got the free buds with the s20 Ultra but the left bud has never charged, it connects and works but will not charge. It is down to under 50% so I am going to stop using them . This makes me angry because they are brand new there is no sign of damage and I have been using the correct charger that came with it. What do I do?
Im sorry that your having these issues witha unit that you recirved out the box as long as there is no damage to the unit at all I suggest getting an in warrenty repair on the device or exchange.
* before doing so of couse make sure your phone is running the current update, also that contact points on both the Buds themseleves and the charging case are untampered with.
