So I have had this problem in the last with my last set of galaxy buds and i just returned them and got another pair but this is the second time so my left ear bud alone was getting low on battery so i place it in it's case and it starts charging and it charges up to 25% (when i put it in the case it was only on 20%) and as soon as i plug the charger cable in it disconnects and i haven't been able to get it to connect again.
Have you tried resetting your Galaxy buds?
Yes i have, but for more context the left ear bud is completely unresponsive and i left it in the charger case when it disconnected the case said that it was still charging for about an hour
Thank you for that information. Can I please have your full model number, serial number, and software version for your Galaxy buds in a private message: http://bit.ly/2JH2rq2