Thank you for reaching out. Try placing both earbuds in the charging cradle and charging them to 100%. Then try a factory reset through the Wearables app. If the earbud continues to drain quickly, service would be recommended. For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
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