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Left earbud disconnected

left earbud says disconnected was working yesterday kinda hear a ticking noise from it. It shows a red light when alone in charging case. Won't let me hold it down and re connect. Tried resetting multiple times and tried with 2 devices. 

Serial number(L) is RFAN10J6DYX

Model : sm-R175NZKAXAR

Tried to reset my phone and to try multiple devices. And HOW AM I SUPPOSED TO UPDATE SOFTWARE IF IT WONT CONNECT.

yes I've tried charging it for hours fully charged nothing. Cleaned proximity sensor.

Yes I used a Samsung galaxy s9+ charger head and nothing changed.

I bought it on amazon so other than a screen shot idk how to prove I bought it.