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Constellation

Left earbud disconnects then reconnects seconds after

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I am having an issue with my new Galaxy Buds Plus, when listening to music sometimes my left earbud will disconnect from bluetooth. The sound cuts out completely, a few seconds later it makes the noise when you disconnect from bluetooth, then the reconnect noise, and then the music resumes playing. I have reset the earbuds, and cleared the bluetooth cache. Its not detrimental but it is very annoying and I'd like to find a fix rather than sending them back and waiting for a new pair.

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Samsung Moderator
Samsung Moderator

Re: Left earbud disconnects then reconnects seconds after

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Thank you for confirming that.

 

Can you send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist you? http://bit.ly/2GGYul4

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5 REPLIES 5
Constellation

Re: Left earbud disconnects then reconnects seconds after

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Experiencing the exact same issue. It's extremely annoying. Happens during phone calls too!

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Astronaut

Re: Left earbud disconnects then reconnects seconds after

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I have the galaxy buds and it happens with me too.

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Samsung Moderator
Samsung Moderator

Re: Left earbud disconnects then reconnects seconds after

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Constellation

Re: Left earbud disconnects then reconnects seconds after

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I have tried that many times and it has not fixed it at all.

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Highlighted
Samsung Moderator
Samsung Moderator

Re: Left earbud disconnects then reconnects seconds after

JUMP TO SOLUTION

Thank you for confirming that.

 

Can you send a private message providing the full model code, serial number, and a copy of the bill of sale so I can further assist you? http://bit.ly/2GGYul4

View solution in original post

Reply
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