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Constellation

Left galaxy bud not charging

I got these 2 months ago, working great, then the left bud stopped taking a charge. I've tried resetting, restarting the buds. I would like to update them, but samsung only lets you update if both are detected. If I would just get a solution I can do in the comfort of my own home without having to ship to samsung, please let me know.

5 REPLIES 5
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Cosmic Ray

Re: Left galaxy bud not charging

try leaving it in the case and take the one that works out
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Constellation

Re: Left galaxy bud not charging

I left just the left bud in over night and still it has a red light indicator saying it's charging and does not want to connect

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Astronaut

Re: Re: Left galaxy bud not charging

clean the contactors with a q tip and a lil rubbing alcohol. allow them to dry then try again.
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Constellation

Re: Re: Left galaxy bud not charging

I have done that to no avail

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Samsung Moderator
Samsung Moderator

Re: Re: Left galaxy bud not charging

Hello!

 

If you are still experiencing the symptoms after performing the troubleshooting steps mentioned,  service would be recommended. I would be happy to look into service options for you. Anyone experiencing this please feel free to provide me with your model and serial number in a private message. https://bit.ly/2SUXRar 

 

Thank you

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