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Constellation

Left touchpad not working

Hi, I have galaxy buds+ both sides are connected successfully and working

But the left touchpad is not working, I can't pause, play or low the volume. The single, double, triple taps are NOT working how to fix this please??? 

5 REPLIES 5
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Product Expert

Re: Left touchpad not working

Hi @LameesFarran 

 

So you can try a few things. I would suggest, if you haven't already, "Reset" buds, Pair/Unpair buds, Restart your device also and lastly "Reset Network Settings" on device.

 

Hope these few steps helps in any way. 

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Constellation

Re: Left touchpad not working

Hi @MB-837

Here's what happened 

First the left earbud touchpad was not working and the ambient sound mode it worked only on the right side then I reset the earbuds and the ambient sound mode only worked for both sides but not the touchpad on the left side 

 

Then I wrote the messege here i followed your instructions for "resetting network settings" and the touchpad is not working also but the problem is the ambient sound mode on the left side stopped working again i reset the earbuds again, unpaired/paired but in vain now i have two problems 😁 the left touchpad still not working and the ambient sound mode on the left side stopped working again 

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Samsung Moderator
Samsung Moderator

Re: Left touchpad not working

@LameesFarran Please send a private message with the model code, the serial number, and a copy of the receipt so I may see what additional options are available. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Left touchpad not working

@SamsungRei 

Hi, I sent a private message but no one replied 😊

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Comet

Re: Left touchpad not working

Hello@LameesFarran 

Have you tried clearing the cache and data for the Galaxy wearable app?

Setting > Apps > Galaxy Wearable > Clear data , Clear Cache

clearing the galaxy buds cache and data in apps helped

Setting > Apps > Galaxy Buds > Storage > Clear data , Clear Cache

Hope this was helpful

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