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Astronaut

My ICONX earbuds keep disconnecting

I own everything Samsung, washing machine, dryer, 3 cell phones and multiple TVs.  My husband is all Apple.  I have tried everything to get these earbuds working from resetting them to charging them to reinstalling the app to turning my phone on and off, and nothing is working.  The earbuds connect to the phone for about one minute.  They then go and and off while trying to listen to my podcasts while walking which is very frustrating.  I had generic ear buds for half the price that worked better than these.  I just wanted earbuds that could be charged in a case, so I decided to give these a try, but they are useless.  Not sure how to consistently make them work.

6 REPLIES 6
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Product Expert

Re: My ICONX earbuds keep disconnecting

Hello, 

I am sorry for the issues that that you are having.  I hope that helps

https://www.samsung.com/us/support/answer/ANS00078134/

 

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Samsung Moderator
Samsung Moderator

Re: My ICONX earbuds keep disconnecting

Have you tried resetting the network settings? Just a heads up, by resetting the network settings, it will remove all Wi-Fi and Bluetooth settings you currently have saved.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Product Expert

Re: My ICONX earbuds keep disconnecting

hi @usergK49pAArP2 

So sorry to hear you're having an issue with your Iconx earbuds.

Please follow these troubleshooting steps on the link to see if it will rectify the problem.

 

https://www.samsung.com/us/support/troubleshooting/TSG01111318/

 

Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.

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Product Expert

Re: My ICONX earbuds keep disconnecting

Hello @usergK49pAArP2,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let me know.

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Constellation

Re: My ICONX earbuds keep disconnecting

this buds are I believe useless. Got them replaced, but same problem keeps repeating.  Ask for upgrade to the new buds, that may...may work..

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Product Expert

Re: My ICONX earbuds keep disconnecting

If the issue is still persisting, I highly advise you to contact customer service again to seek a resolution as it should not be happening 2 times.

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