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Constellation

My Left Ear Bud Stopped Working...

... but it does turn on the red light when placed in the charger. The bud actually went out while in my ear (minus the normal sound when they run out of charge), so I'm pretty sure it wasn't misuse or mishandling or moisture. Now, I charged it and everything, but it's in total paperweight mode.

 

S/N (L): RFAM91PR63L

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: My Left Ear Bud Stopped Working...

Have you tried these troubleshooting steps here? http://www.samsung.com/us/support/troubleshooting/TSG01206422/

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Product Expert

Re: My Left Ear Bud Stopped Working...

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

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Product Expert

Re: My Left Ear Bud Stopped Working...

If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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