Original topic:

My case for my galaxy buds plus won't turn on.

(Topic created: 4 weeks ago)
Galaxy Buds

I just got the galaxy bud plus I ordered today yay but the case isn't lightning up. I tried multiple samsung chargers,resetting my earbuds and I've even tried multiple different kinds of methods I found online. I was hoping you could tell me if there's been any solution to the problem or if I need to bring it somewhere for repairs. And to make clear its only my case having problems the buds themselves work just find I hope you can get back to me. Thank you very much for your time and I hope you have a nice day.

1 Reply
Samsung Moderator
Samsung Moderator
Galaxy Buds

Hi, I am sorry to hear you are not able to turn your Buds Plus case on or charge it. 

If you are able, please send me a private message, either by clicking onto my profile and clicking Send a Message, or using this link: https://bit.ly/3hzZfw8

Please make sure to include the following information for the most expedient assistance in the private message:

Full Name:

Physical address (including city, state, and zip code):

Email Address:

Best Contact Number:

Alternate Telephone Number (If Available):

Model Code (from case):

Serial Number (from case):


Thank you in advance.