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Constellation

My galaxy buds connect to bluetooth but wont connect on the wearable app

Hi just got a new pair of galaxy buds and they will connect straight to bluetooth but wont connect to the wearable app. Please help?

8 REPLIES 8
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Asteroid

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

i have seen this only in the clones, if its not the authenic buds they wont connect to the app, only bluetooth. Hope this helps.

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Constellation

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

Ouch, so that means what I purchased is probably faked? Smiley Sad 

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Asteroid

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

was it bought at a retailer or second hand.

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Constellation

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

How do we know? The buds are sold in sealed samsung buds case 

I'm having same problem it's the SM-R170 MODEL

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Samsung Moderator
Samsung Moderator

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

Hello,

 

Have you tried resetting the buds recently?

 

https://www.samsung.com/us/support/answer/ANS00078085/

 

Also, try clearing the cache on the wearables app.

 

Navigate to your settings > apps > click on the 3 dots in the top right corner > select "Show System Apps" > find and click on Wearables App > storage > clear cache.

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Constellation

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app


@SamsungJoJo wrote:

Hello,

 

Have you tried resetting the buds recently?

 

https://www.samsung.com/us/support/answer/ANS00078085/

 


 And on the site it says this.

 

You can only reset the earbuds through the Galaxy Wearable app, and both earbuds must be connected.

Did you understand the op problem, there is no manual way to reset because wearables wont detect the very device we have connected via bluetooth. 😒

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Samsung Moderator
Samsung Moderator

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

Please send a private message with the model code and the serial number of the earbuds so I may look into this further for you. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Astronaut

Re: My galaxy buds connect to bluetooth but wont connect on the wearable app

I am having the same issue.

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