Galaxy buds series volume is low

[user2C9IYRCqAq]

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

[SamsungAdam]

Thank you for reaching out. I would be happy to look into this further for you. Can I please have your full model number, serial number, and software version in a private message: http://bit.ly/2JH2rq2

[usersYRHmK3M4e]

I tried Everything please help!!

[Samsung_72JNVmJ]

Try going to settings and clicking on hearing.

[user9fy83HBMuK]

I tried resetting, forgetting bluetooth connection. But nothing worked

[SamsungRyder]

Thank you for reaching out. I see you have done some good troubleshooting steps already! Have you tried unpairing the buds in the wearables app and reconnecting? Also, do you see in the wearables app if there is an update for your Galaxy buds?

[user8Ea7r67QVQ]

Hello the last galaxy bud has somehow become very quite and needs replacing iv done alot of simple tests and cleaned then but they still don't work 

MODELM-R170(EARBUDS) EP-QR170(CRADLE)

SERIAL NUMBER:<hidden serial number>

[SamsungAdam]

Thank you for this information. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry​​​​​​​

[userYp1FHHFRCr]

I have the same problem. I have tried all the online troubleshooting tips. 

On other posts where you asked for the model number, I don't know where I find that. Can you tell me.

[Stephanie Nikki]

Hey, thanks for reaching out! May I have the full model code and serial number for your device via private message?

[userucyH3WDgBh]

My right earbud's volume is very low and won't get louder.