Not able to talk through my earbuds but can listen to music and YouTube

[userwJVCCnmJMV]

Why I can't talk though my ear buds anymore but can listen to music and youtube

[Roxanne55]

I like the look of my ear buds and sound but I find them plagued with issues and frustrating to use.

[userwJVCCnmJMV]

No mine been working its just now when I get a call I can't hear them and they can't hear me so I have to take them out

[Samsung_Moderator · Accepted solution]

Hello there!

I know how frustrating it can be to not be able to talk through your galaxy buds. I will gladly provide some steps to help resolve your issue.

There are a few factors it could be to as why you are experiencing audios issues with your buds. Such as, you could be wearing the buds incorrectly or the buds may have accumulated dust or debris. Another factor could be outdated software, a low battery, and other different things.

Let's start by resetting your Galaxy Buds:

Tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.

You can also find those steps at this link here: https://www.samsung.com/us/support/answer/ANS00078085/

If you are still experiencing issues after reset, then it may be something else going on with the buds. Follow this link here: https://www.samsung.com/us/support/troubleshooting/TSG0111323

The link above lists all other possible factors and troubleshooting steps regarding audio issues.

If all troubleshooting steps does not help, then I would recommend service on the buds.

Please provide the following information below:

Full Name:

Full Physical Address (City, State, Zip Code):

Best Contact Number:

Alternate Contact Number (If Available):

Model Number:

Serial Number:

*This information is located on the bottom of the charging cradle.*

For service options, please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2GGYul4