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Sun

Re: Galaxy buds are really quiet

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Hi there, You will have to turn up volume on the Buds themselves first. To do this, go into your Galaxy wear app for your galaxy buds. Then go down to touchpad settings. Change your touchpad settings to volume up. Now, using your galaxy buds, turn your volume all the way up. This should do the trick. Let me know how it goes.

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Constellation

galaxy buds sound issue

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My son received galaxy buds as a gift from family for christmas. in less than a month the left bud barely produces sound. I contacted support and was told they won’t do anything without a paper receipt. We didn’t get a receipt do to it being a gift.  I asked to speak to a manager and was put on hold for 47 minutes without anyone coming to the phone. I hung up and called back without getting anyone to answer. I then recalled and chose the text support option. I asked how I could file a complaint about the long hold time and was told there wasn’t anyway to file a complaint except through the community forums. 

 

Point being ring is that Samsung has shown terrible customer support for a product with known defects. best lesson here is keep your receipt!!!  And if it was a gift if they didn’t give you a receipt then you are just out of luck when the device fails 

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Constellation

Galaxy Buds Too Quiet!

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Hello, 

 

After the recent android updates, my galaxy buds no longer turn all the way up. I've seen older threads wear simply changing the touch settings in the wearable app fixes this but no luck for me. I've also seen other threads to go into settings and change the media sync options.. well that option no longer exists... does anyone have a solution for Samsung Note 10 users? 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Too Quiet!

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Do you have the dynamic equalizer setting turned on in your Galaxy wearables app?


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Constellation

Re: Galaxy Buds Too Quiet!

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Yes I generally have that turned on but even when turned off the sound goes quiet. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Too Quiet!

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Are you experience these symptoms with one bud or both buds?


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Constellation

Re: Galaxy Buds Too Quiet!

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I am experiencing the problem with both buds. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Too Quiet!

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Thank you for that information. Have you tried resetting your Galaxy buds?


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Constellation

Re: Galaxy Buds Too Quiet!

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Yes. I have reset the buds and uninstalled and reinstalled the wearable app to no avail. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Too Quiet!

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@userwZASx6K7bh @Larios

Hey guys, I'd be happy to look into your concerns further.

 

Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


 


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