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Constellation

Galaxy Buds right earbud very quiet

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My right ear Galaxy Bud is very quiet. Seems to be a common issue. Help please.

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds right earbud very quiet

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Hi there!

 

Can you send a private message providing the following information so I can further assist? http://bit.ly/2GGYul4

 

Full Model Code:

Serial Number:

Firmware Version:

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Constellation

Re: Galaxy Buds right earbud very quiet

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Mine is doing the same thing

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My right galaxy earbud is too quiet to hear

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So my left earbud works perfectly but the right is too quiet to hear basically at all.  I have tried the dynamic sound solution but nothing seems to make it any louder. Please someone help!

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Community Manager
Community Manager

Re: My right galaxy earbud is too quiet to hear

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I'm sorry to hear this. Please send us a private message with the model, serial and firmware version. 

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Re: My right galaxy earbud is too quiet to hear

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I don't know how to do that lol

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Constellation

Left galaxy bud no sound in 1 week of use

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So ive had my galaxy buds for just over a week and the left one has always been more quiet and this morning I have no sound coming out of the left one 

 

Ive tried all the resets and updates and nothing is working 

 

Can anyone help?

 

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Samsung Care Ambassador

Re: Left galaxy bud no sound in 1 week of use

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Hi @userOptd5RqMLg. Would you mind trying the following? Remove only left bud and pair, max volume. Then test sound. 

 

If the bud outputs no audio you'll need to consider exchanging, or requesting service under warranty.  


If my reply has aided your issue please consider liking it. If the problem is solved you may pick it as a solution.
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Constellation

Re: Left galaxy bud no sound in 1 week of use

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I will be heading to a samsung after work and will hopefully get an exchange today 

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Constellation

Re: Left galaxy bud no sound in 1 week of use

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if you got them a week ago I would return them to the store you bought them from. Samsung’s customer service is horrid!

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