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07-01-2019
09:41 PM
(Last edited
03-20-2020
02:13 PM
by
SamsungJace
) in
Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.
Solved! Go to Solution.
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12-29-2019 12:53 AM in
Galaxy BudsWhile I was using my left ear bud, I noticed the audio quality has severely degraded, where all audio sounds really muffled and has a tinny sound. I double checked that nothing in my phone settings is interfering with it. Any ideas?
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12-29-2019 01:09 AM in
Galaxy BudsSame thing with me

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01-14-2020 11:24 AM in
Galaxy BudsPlease reach out to us via private message and provide the following information.
Model, Serial, Firmware Version of Galaxy Buds

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01-20-2020 09:16 AM in
Galaxy BudsPlease reach out to us via private message and provide the following information. http://bit.ly/2XERsky
Model, Serial, Firmware Version of Galaxy Buds
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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01-09-2020 11:13 AM in
Galaxy BudsI've only had these guys for a month, and I clean them often too.
The left earbud is fine, but the right earbud is super quiet, even at max volume on my laptop and my Note 8. Hearing adjustments to balance the levels do nothing.
Am I missing something? Or did the bud shatter on itself.
I used them the night before fine, and had the case still resting on the desk. I grabbed em today and no good.

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01-14-2020 12:38 PM in
Galaxy BudsHello, Please provide the model, serial, and firmware version of the buds via private message.

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01-20-2020 08:54 AM in
Galaxy BudsPlease get back to us as soon as you can. http://bit.ly/2ihPL97
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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01-18-2020
06:13 PM
(Last edited
01-22-2020
07:13 AM
by
SamsungJace
) in
At the beginning they worked fine. Now the left ear bud plays at a much lower volume than the right. I tried all the troubleshooting tips, no luck. Just got these for my daughter this past Christmas, unfortunately I am now past the return date at the store.
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01-18-2020 06:16 PM in
Galaxy BudsDid you try cleaning them? I found a small piece of debris caused mine to sound poorly.
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01-19-2020 06:24 AM in
Galaxy BudsI did, unfortunately I still have the issue.

