My ear buds arent working properly i dont have the media sync in the bluetooth advanced setting it just said ringtone sync and bluetooth control. I can hear one fine but the other one is faint can someone help ive tried resetting them multiple times nothing.
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Ive tried all the things in the artice in the troubleshooting guide including battery optimization. I think it might of happened with the touch pad when one was disconnected and i turned it down if there was an option to turn the left one up in the touchpad??? Maybe lol...
Can I have your full model code, serial number, and baseband version via private message?
Hello, We are looking into this particular situation further. To assist us in trying to pin point and get a resolution, can you please send us a private message with the serial number and current firmware version of the buds.