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Constellation

Right Galaxy Bud Quiet for the third time

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As the subject says, this is my third time having the right Galaxy Bud become severely quiet with my S10+ (and my windows laptop). I have fixed them before by fiddling with the settings in the wearable app. However, nothing is seeming to work this time. My theory based on the previous successful attempts to fix it is that it has to do with ambient sound. The first time I fixed them it happened when I changed the tap and hold setting to "volume up". The second fix was the same setting being set to something related to ambient sound (can't remember which exactly). Makes sense to me that maybe the right Bud is stuck in quick ambient (without having the microphone on)? Any help would be great... Maybe confirmation that this bug is getting attention?

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Samsung Moderator
Samsung Moderator

Re: Right Galaxy Bud Quiet for the third time

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Thank you for reaching out! I will be happy to look into this for you! Please send a private message with the model code and the serial number from the bottom of the cradle. http://bit.ly/2XERsky



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Constellation

Galaxy Buds Left ear quieter than Right again

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The left bud over time got noticeable quiet after a couple months of use. This is the second time it happened Smiley Sad
The first time it happend. I tried to

  • clean them
  • media sync
  • adjust the volume using the touchpad

but, none of it worked.

I was able to exchange them for a new pair the first time, but it happened again. I'm starting to wonder if this is common in the galaxy buds.

Any suggestions on what I should do?

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Community Manager
Community Manager

Re: Galaxy Buds Left ear quieter than Right again

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Hello, Please send me a private message with the previous Exchange ticket, Your current buds model, serial and software version. 

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Astronaut

Re: Galaxy Buds Left ear quieter than Right again

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Sane thing happen to me

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Astronaut

Galaxy buds-right one has gone quiet

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Just yesterday I cleaned my galaxy buds and my right one went quiet and now I can barely hear anything out of it.

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Community Manager
Community Manager

Re: Galaxy buds-right one has gone quiet

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Have you reset the buds?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Re: Galaxy buds-right one has gone quiet

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I have reset the earbuds multiple times now.

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Community Manager
Community Manager

Re: Galaxy buds-right one has gone quiet

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Can I have your full model code, serial number, and firmware version of the buds via private message


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Galaxy Buds

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Hello,

 

My galaxy buds are still under warranty and the left ear stop working .. I ear the sound only extremely low .. the right bud works fine.

 

I have tried all the troubleshooting step possible .. still nothing .. I have sound on the right side .. but super low on the left ..

 

i want to send them in for repair or replacement .. how do I proceed ?

 

please advise

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