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Constellation

Galaxy bud went quiet

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I've had these headphones for 3 or 4 months and I use them very often and don't want to replace them or pay to repair them. Today, the right earbud randomly went quiet. I tried disconnecting them from my phone, resetting them, trying to use them on a computer and turning on and off ambient noise. Taken, the earbud got louder after reconnecting them, but not by much. There is about a 75% volume difference between the two. I have not gotten them wet or caused damage to them so I don't know what happened. Any help would be greatly appreciated.

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Samsung Moderator
Samsung Moderator

Re: Galaxy bud went quiet

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Left bud goin lower an lower

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The right bud is still loud but the left is starting to sound more lower then the right

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Constellation

Re: Left bud goin lower an lower

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My right bud is not as loud as my left one.

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Astronaut

Re: Left bud goin lower an lower

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The same thing happened to me and I dont know why

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Constellation

Re: Left bud goin lower an lower

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Disconnect them and repair then over again

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Constellation

Right Galaxy Bud Quiet

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I've had my galaxy buds for about 5 months and love them but all of a sudden the right one isnt as loud as the left one. I tried to update them but that didnt do anything so I reset them and it help a little bit but not back to normal.

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Astronaut

Re: Right Galaxy Bud Quiet

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Same problem

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Samsung Moderator
Samsung Moderator

Re: Right Galaxy Bud Quiet

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:

 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Galaxy Buds issue - Right earbud makes no noise, but responsive to touch

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So I've had my galaxy buds for about a week, and then all of a sudden the right one stopped working. I have tried resetting them a couple of times, and when I put it back into the case, the light flashes red. I have an iPhone, so I update it with my computer. When I checked for updates, it said that it was on the latest update, and I checked the battery percentage, and they were both on 90%. When I put both of them in my ear and tap on the right one, the song or video still skips, but no noise will play. When I put them in my ear, the left one beeps, but right one does not. I don't know if it is a software issue or hardware issue. Thanks! 

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