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Asteroid

Re: Left galaxy bud low volume

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Yes, the same low volume on the left galaxy bud.

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Samsung Moderator
Samsung Moderator

Re: Left galaxy bud low volume

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Thank you for that information. I would be happy to look into this further for you. Can I please have your full model number, serial number, and software version in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Left ear bud volume is low

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Recently my left ear bud doesn't sounds as well as the right bud. The volume is super low. I tried a reset. I've cleaned them basically went through all the protocols and still nothing. The right one is just fine. Also the controls on the left bud still works. What gives????

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Constellation

Re: Left ear bud volume is low

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Apparently thisis a common problem and for most none of the offered solutions work. The only option is for them to replace the unit but if you dont  have the original reciept then no can do, even if said product is still under warranty whitch is my case. Niceto see Samsung standing behind thier product.

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Astronaut

Right Galaxy Bud Quieter than the left

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Hello,

 

I have had my Galaxy Buds since around September last year, and since January the right earbud has been quieter than the left. 

I have tried, unpairing, re-pairing, resetting, turning on and off dynamic equaliser, restarting my phone and updating my phone software, with none of these methods seeming to work.

Is there any other methods that may work, or are my earbuds faulty?

 

Thanks

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Product Expert

Re: Right Galaxy Bud Quieter than the left

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Hi Parsnip,

 

Here’s a link with a few more troubleshooting steps.

https://www.samsung.com/us/support/troubleshooting/TSG01111323/

 

 If that still doesn’t work I’d recommend PMing a @SamsungModerator to see what options are available for you.

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Product Expert

Re: Right Galaxy Bud Quieter than the left

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 If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Constellation

Right galaxy bud volume is too low

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About two days ago, I started noticing that the right ear bud of my galaxay buds is extremely low compared to the left one. I have tried changing the volume balance and reseting the earphones repeatedly, but nothing has changed. The model is SM- R170.

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Product Expert

Re: Right galaxy bud volume is too low

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Try using the rest of the batter life of your buds and case, and recharge both to see if it maybe that one bud is getting less charge than the other. I also suggest going back to the Galaxy Wearables app to see the volume controls  for your buds are to you liking for both the left and right bud after getting a full charge on the buds case and buds themselves. 

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Product Expert

Re: Right galaxy bud volume is too low

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Hey @user0kcqvOXUUo 

 

If you have the Samsung Galaxy Buds and the right ear bud sounds low you can try cleaning out the buds. There is guide on Samsung's website called Clean your Galaxy Buds or Icon X   that'll show you how to properly clean your buds.

 

If that doesn't resolve your issue there is information at the bottom of that guide to help get in touch with Samsung about Warrany information and repair/exchange process if need. 

 

Hope this helps!

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