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Asteroid

Re: Right galaxy bud has almost no volume

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I would be happy to supply the requested info, however the link you supplied does not work. Any other suggestions?

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Constellation

Right earbud significantly quieter

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I was listening to my music when the right earbud just went very quiet that I thought it stopped working. It didn't stop, just very quiet that I can barley hear out of it. I clean out wax pretty often, so that wasn't it. I don't know what else I can do. 

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Samsung Moderator
Samsung Moderator

Re: Right earbud significantly quieter

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Hey, thanks for reaching out! May I have your full model code and serial number via private message?

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Constellation

Re: Right earbud significantly quieter

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Try looking in the Galaxy Wearable app. It may be your equalizer or a setting.

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Constellation

Re: Right earbud significantly quieter

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Not the equalizer. I've tried adjusting everything in it.

 

Thanks anyway 

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Constellation

My left ear bud has super low volume

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I tried Everything please help!!

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Astronaut

Try going to settings and clicking on hearing.

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Try going to settings and clicking on hearing.

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Astronaut

sound in left ear much lower than normal

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i can barely hear with the left bud, the right is fine but the left is too low

tried everything from reseting to disable media sync to unpairing and pairing again, cleaned it, charged it but its no use, no matter what i do it won't get the sound up, i even used the find my ear buds option to try to raise its volume up also no use.

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Asteroid

Galaxy buds - Volume on one side too low

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The volume on my left ear bud is too low while the other is normal. This is the second pair of Galaxy buds where this has happened to me. I see tons of posts with people having the same problem, but no fix. I have repaired the buds, reset them in the app, cleaned them, and restarted my phone. Given this has happened twice on different sets of buds and given all the other posts, there is clearly an issue. Can you post a clear fix for me and all the others with the same issue? If the only answer is replacement, you really should make that clear. The only "solutions" require a direct message to the moderator.

 

Follow up - after speaking with support the ONLY answer ends up being replacement. Unfortunately, my ear buds were a gift, so I don't have the receipt, which apparently is required for them to offer a replacement. With two failures on Galaxy Buds and with Samsung unwilling to replace based on serial number, I am finished with the product. Clearly there is a technical issue that they have not addressed. Very disappointed.

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Constellation

1 Bud volume drop

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Model number: SM-R170

 

Right ear bud volume dropped to probably less than 10%. Unless  I'm in a quiet room I cant hear it at all. Seeing this is becoming a big problem but none of the offered solutions are working. Anything new to try?

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