I was listening to my music when the right earbud just went very quiet that I thought it stopped working. It didn't stop, just very quiet that I can barley hear out of it. I clean out wax pretty often, so that wasn't it. I don't know what else I can do.
i can barely hear with the left bud, the right is fine but the left is too low
tried everything from reseting to disable media sync to unpairing and pairing again, cleaned it, charged it but its no use, no matter what i do it won't get the sound up, i even used the find my ear buds option to try to raise its volume up also no use.
The volume on my left ear bud is too low while the other is normal. This is the second pair of Galaxy buds where this has happened to me. I see tons of posts with people having the same problem, but no fix. I have repaired the buds, reset them in the app, cleaned them, and restarted my phone. Given this has happened twice on different sets of buds and given all the other posts, there is clearly an issue. Can you post a clear fix for me and all the others with the same issue? If the only answer is replacement, you really should make that clear. The only "solutions" require a direct message to the moderator.
Follow up - after speaking with support the ONLY answer ends up being replacement. Unfortunately, my ear buds were a gift, so I don't have the receipt, which apparently is required for them to offer a replacement. With two failures on Galaxy Buds and with Samsung unwilling to replace based on serial number, I am finished with the product. Clearly there is a technical issue that they have not addressed. Very disappointed.
Model number: SM-R170
Right ear bud volume dropped to probably less than 10%. Unless I'm in a quiet room I cant hear it at all. Seeing this is becoming a big problem but none of the offered solutions are working. Anything new to try?