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Constellation

Galaxy buds AND AKG earbuds both very quiet right side

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Hi,

I'm having issues where the right side galaxy wireless bud and wired AKG earbud are very very quiet. I find it weird that it's happened to both within a month of each other. How do I fix the issue? Seen this mentioned alot by others and finding the fix is hard? 

 

Any help appreciated. 

James  

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Samsung Care Ambassador

Re: Galaxy buds AND AKG earbuds both very quiet right side

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Since both are showing the same thing, I would suspect the sound balance setting. 

 

Check:

  1. Settings
  2. Accessibility
  3. Hearing enhancements
  4. Left/right sound balance - make sure that it is in the center. 
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Constellation

Re: Galaxy buds AND AKG earbuds both very quiet right side

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Hi LongHiker, 

 

I have already tried that. It is set to an equal balance so that doesn't seem to be the issue. 

 

Many thanks, 

James. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds AND AKG earbuds both very quiet right side

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Have you tried both pairs of earbuds on another device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Left earbud stopped working

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I had me Samsung Galaxy buds for about 3 months, but then randomly one day my left bud went very very quite. I can barely hear the music. While the right one works perfectly fine. I didnt ever drop them in water or anything. What do I need to do?

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Samsung Moderator
Samsung Moderator

Re: Left earbud stopped working

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Thank you for reaching out. I would be happy to look into this further. Can you please provide me with your full model number and serial number in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Galaxy Buds Model: SM-R170

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Right ear bud is really quiet even when the volume is %100. The left works perfectly fine. How do I solve this?

 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds Model: SM-R170

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Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Sound balance.

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Any one else having trouble with sound balance on their galaxy buds, or are my broken...again. it's doing the same thing as the last ones

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Astronaut

Re: Sound balance.

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I found out that you have to clean them from time to time take the covers off and use a q-tip to clean them

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