Right Earbud plays at a much lower volume than the left

[Mikey_75]

Hey JohnnyR21,

If you already attempted all the troubleshooting steps on this forum, the best thing I can recommend is to contact 1-800-726-7864 or https://www.samsung.com/us/support/contact/  get through with chat support to see what options are available to you. I also found this community post regarding a similar problem. Hopefully this helps.  https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Right-earbud-drains-faster-than-the-left...

[JohnnyR21]

Chat wasn't much help. didnt ask me for serial numbers or model.  Just told me to walk into a store in the middle of this pandemic. 

[Mikey_75]

Hello JohnnyR21,

I do apogolize for the inconvenience, contact 1-800-726-7864 to see it they have a option for an mail-in repair so you don't have to walk in to any location.

[SamsungAdam]

@JohnnyR21 Give this link a try: https://us.community.samsung.com/t5/Galaxy-Buds/One-Galaxy-Bud-volume-super-low/m-p/1165042#M9544

[useri4AitTUlgX]

I am having the same issue in the right ear bud. I have tried al troublshooting steps offered by samsung i need this fixed asap i have a trip in 2 weeks that i need my headphones working for 

[userebJmpfbMsX]

I'm am currently in the process of exchanging for a FOURTH pair of Galaxy Buds.  The 1st and 3rd pairs had an issue with volume becoming inaudible after minimal use.  I have troubleshot with several techs.  The 2nd pair, the right bud would not connect at all.  No refunds after 14 days I'm told.  I'm looking through these forums and many people are having identical issues with no solutions other than exchange.  What is being done about this?!

[userrL8Z7VA1QZ]

All of the sudden my right ear bud is super low volume

[SamsungCole]

Hey, thanks for reaching out! I'd like to look into this further for you, May I have the model code, serial number and software version for the buds via private message?

[Lebkuecher]

On my Buds, the right one is louder than the left. I can't find a way to even then out. Can anyone help?

[GaleMonger]

Same thing happened to me this week. Hopefully this thread gets a response.