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Product Expert

Re: Right ear bud quiet

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let us know.

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Product Expert

Re: Right ear bud quiet

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Asteroid

One headphone quiet

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I've had my galaxy buds for almost a month now. I purchased from best buy. 

Model SM-R175

About a week ago my right earbud became almost silent. I've tried adjusting the balance in my note10 and it worked for a little bit but now it's back to almost nothing. I've tried impairing them, resetting them, updating the app and headphones. Nothings working so far. I have read through other posts with no luck. 

 

Anyone have a fix for this?

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Product Expert

Re: One headphone quiet

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Hope all is well user5pHSVALwXN

other than your ear bud issue

 

There are some possible issues that might be causing it such as:

  1. Blockage in the Output of the Bud on the speaker grill causing a lower or muffled sound.
  2. Water may have seeped in causing internal damage to device.
  3. The bud itself isn’t calibrated properly

I suggest calling 1-800-Samsung for a mail in repair, if you are under warranty and no physical damage was done to the unit it should be an easy fix. But if you are not there may be a do the repair

               *Make sure your galaxy wearables software is up to date*

I hope you found this information useful.

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Product Expert

Re: One headphone quiet

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Hi, try resetting the buds and updating the wearable app. Then reconnect them and that should've solved it. If not give 1800SAMSUNG a call and you will ship put the buds and Samsung customer service should be giving you further instruction if they can be fixed or replaced with a new pair.

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Astronaut

Sound on right side bud softer than other

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I HAVE TRIED ALL THE RECOMMENDED POSSIBLY FIXES AND STILL NOTHING!

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Product Expert

Re: Sound on right side bud softer than other

JUMP TO SOLUTION

Hope all is well user5pHSVALwXN other than your ear bud issue

 

There are some possible issues that might be causing it such as:

  1. Blockage in the Output of the Bud on the speaker grill causing a lower or muffled sound.
  2. Water may have seeped in causing internal damage to device.
  3. The bud itself isn’t calibrated properly

I suggest calling 1-800-Samsung for a mail in repair, if you are under warranty and no physical damage was done to the unit it should be an easy fix. But if you are not there may be a do the repair

               *Make sure your galaxy wearables software is up to date*

I hope you found this information useful.

Reply
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Product Expert

Re: Sound on right side bud softer than other

JUMP TO SOLUTION

Hello user5PhSVAlwxn,

 

Hope all is well. I have noticed you have tried all the necessary steps to getting this solved, and I'm sorry it is not working out for you.

My suggestion would be to directly call 1800-SAMSUNG (1800-726-7864)

Reach out the a representative and let them know that you want to send your device in for service as the sound is louder on one bud than the other. You will need to submit a valid proof of purchase via text message in order for them to process this request, and it typically takes 10-14 business days of a turnaround time for you to receive them back. They will provide you with all the instructions if you call them directly. They will also ask for the serial number of the device so please be sure to have that handy, usually it is on the bottom of the charging case/or original box. 

Please let me know if there is anything else you need help with. Have a wonderful day and stay safe!

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Product Expert

Re: Sound on right side bud softer than other

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I'm sorry your having issues with sound. Your best bet is to contact samsung directly 1800-726-7864. If they are not able to fix  it they may be able to replace them possibly. I cannot guarantee they will automatically send you new ones but it would be your best bet. The length of time to get the replacement would be decided on the phone call. So I would let them know its urgent. If the buds are under warranty still then you will have a much shorter phone call and they should send them in a timely fashion.

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Product Expert

Re: Sound on right side bud softer than other

JUMP TO SOLUTION

Hello user5pHSVAlwXN,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-ocurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago.

 

If you have any questions, please let me know.

 

Take care and stay well!

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