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Samsung Moderator
Samsung Moderator

Re: Left earbud touch works but no sound

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Is it still showing connected in the Wearables app? Information on connectivity can be found here: https://www.samsung.com/us/support/answer/ANS00086702/


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Constellation

Re: Left earbud touch works but no sound

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Yes

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Constellation

Re: Left earbud touch works but no sound

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It does show its connected in the app.

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Asteroid

Can't hear callers on both ear buds

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Need help! When I'm on a call, I can only hear callers on my left ear bud, not both. And when listening to music the right earbud is a very light sound. Not sure if its a setting I turned off or what but can someone please help me fix? 
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Constellation

Volume Imbalance

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The right bud volume is significantly quieter than the left one. I've tried resetting it, switching over to a nonsamsung device, and cleaning out the buds. But nothing has worked. I've managed so far by switching up the accessibility settings so more sound comes out of the right bud, but it's a hassle and it makes my max volume super low. 

 

Any help is appreciated. These buds are just a little over a year old.

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Constellation

Too quiet

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I have a problem just my right ear bud has lower volume than my left one... 

I tried multiple phones but problem is the same.

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Samsung Moderator
Samsung Moderator

Re: Too quiet

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Thank you for reaching out. Give these links a try: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message?

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Right Earbud plays at a much lower volume than the left

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I am experiencing an issue where the right bud just started playing at a much lower volume than the left one. Tried numerous troubleshooting steps from the forums and support pages and nothing helps.   I am trying to check warranty status online but the samsung website keeps showing an error while trying to load.  Help!

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Product Expert

Re: Right Earbud plays at a much lower volume than the left

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Hey JohnnyR21,

 

If you already attempted all the troubleshooting steps on this forum, the best thing I can recommend is to contact 1-800-726-7864 or https://www.samsung.com/us/support/contact/  get through with chat support to see what options are available to you. I also found this community post regarding a similar problem. Hopefully this helps.  https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Right-earbud-drains-faster-than-the-left...

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Constellation

Re: Right Earbud plays at a much lower volume than the left

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Chat wasn't much help. didnt ask me for serial numbers or model.  Just told me to walk into a store in the middle of this pandemic. 

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