If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
I am experiencing an issue where the right bud just started playing at a much lower volume than the left one. Tried numerous troubleshooting steps from the forums and support pages and nothing helps. I am trying to check warranty status online but the samsung website keeps showing an error while trying to load. Help!
If you already attempted all the troubleshooting steps on this forum, the best thing I can recommend is to contact 1-800-726-7864 or https://www.samsung.com/us/support/contact/ get through with chat support to see what options are available to you. I also found this community post regarding a similar problem. Hopefully this helps. https://us.community.samsung.com/t5/Galaxy-Buds/Galaxy-Buds-Right-earbud-drains-faster-than-the-left...
I do apogolize for the inconvenience, contact 1-800-726-7864 to see it they have a option for an mail-in repair so you don't have to walk in to any location.
I am having the same issue in the right ear bud. I have tried al troublshooting steps offered by samsung i need this fixed asap i have a trip in 2 weeks that i need my headphones working for
I'm am currently in the process of exchanging for a FOURTH pair of Galaxy Buds. The 1st and 3rd pairs had an issue with volume becoming inaudible after minimal use. I have troubleshot with several techs. The 2nd pair, the right bud would not connect at all. No refunds after 14 days I'm told. I'm looking through these forums and many people are having identical issues with no solutions other than exchange. What is being done about this?!
Hey, thanks for reaching out! I'd like to look into this further for you, May I have the model code, serial number and software version for the buds via private message?