cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: left bud too quiet

JUMP TO SOLUTION

these steps have been completed. i spent a little time googling for a solution but nothing that was found has helped.

Reply
Loading...
Highlighted
Samsung Moderator
Samsung Moderator

Re: left bud too quiet

JUMP TO SOLUTION

Hey I would like to look into this for you. Have you tried these troubleshooting steps here?

1. Take the rubber end of that cover the speaker, clean with q tip and alcohol 

2. Clean the silver mesh part of the speaker( I took a microfiber cloth and dipped in a capsul of alcohol then wiped with the bud facing down to avoid getting any inside the bud.

3. Wipe the entire body of the bud with a microfiber cloth and alcohol( tshirt or whatever you prefer)

4. Clean the inner and outter part of your ear thoroughly 

Reply
Loading...
Highlighted
Product Expert

Re: left bud too quiet

JUMP TO SOLUTION

those ear buds will need to be shipped out

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

Reply
Loading...
Highlighted
Constellation

Re: left bud too quiet

JUMP TO SOLUTION

I had this problem but i solve it you can try to open your case and place you left bud to the right socket about few second and take out and try and see whether it works .

Reply
Loading...
Highlighted
Product Expert

Re: left bud too quiet

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Constellation

Right galaxy bud issue

JUMP TO SOLUTION

My right galaxy bud has a super low volume. Model: SM-R170

 

Reply
Loading...
Highlighted
Product Expert

Re: Right galaxy bud issue

JUMP TO SOLUTION

First thing to do is delete the Wearables app,Disconnect all bluetooth devices,reinstall/update firmware if needed,if this don't work you should contact 1 (800) 726-7864 for a cross ship if under warranty etc.

Reply
Loading...
Samsung Moderator
Samsung Moderator

Re: Right galaxy bud issue

JUMP TO SOLUTION

I would like to look into this for you. Can you send me a private message using this link here? Provide the following information.

  • First and last name
  • phone number
  • email 
  • Full street address
Reply
Loading...
Highlighted
Product Expert

Re: Right galaxy bud issue

JUMP TO SOLUTION

Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

Reply
Loading...
Highlighted
Product Expert

Re: Right galaxy bud issue

JUMP TO SOLUTION

If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

Reply
Loading...