I do apogolize for the inconvenience, contact 1-800-726-7864 to see it they have a option for an mail-in repair so you don't have to walk in to any location.
I'm am currently in the process of exchanging for a FOURTH pair of Galaxy Buds. The 1st and 3rd pairs had an issue with volume becoming inaudible after minimal use. I have troubleshot with several techs. The 2nd pair, the right bud would not connect at all. No refunds after 14 days I'm told. I'm looking through these forums and many people are having identical issues with no solutions other than exchange. What is being done about this?!
I would be happy to look into this further for you.
How long have you been experiencing these symptoms?
Have you tried the dynamic equalizer setting in the Galaxy wearables app?
Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2
I've had my galaxy bud plus' for only a week or so and my left ear bud suddenly went very very quiet. Still connects and everything. I tried cleaning it but no change.