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Astronaut

Galaxy bud right side volume low after drop

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I drop my right galaxy bud. Later, when I listen to music I notice the volume got lower. My left galaxy bud volume is great because it didnt fall.

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Product Expert

Re: Galaxy bud right side volume low after drop

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If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative.They will provide you with a UPS shipping label and will give you all of the instructions

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Constellation

Left ear bud quiet

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I bought the galaxy plus earbuds and 5 days after used the left ear bud went really quiet. I checked sound settings on my galaxy s8 as well as the hearing enhancement settings and no loss. Is there anything i am missing?

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Cosmic Ray

Re: Left ear bud quiet

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Did you try to repair the buds?

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Product Expert

Re: Left ear bud quiet

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Hello,

 

I am sorry you have tried all the troubleshooting steps to get this issue solved with your buds and the problem is still re-occurring.

 

My suggestion is to call 1800-SAMSUNG (1800-726-7864). Once you call them, try to reach a representative and have the valid proof of purchase handy and the serial number of the device. Let them know you want to mail in the buds for service and they will email you a UPS shipping label and give you the proper instructions on how to do this process. It typically takes 7-14 business days for you to receive them back. The serial number and the proof of purchase is typically what is needed as long as the device was purchased less than a year ago. They should be able to give you replacement buds once this process is fulfilled.

 

If you have any questions, please let us know.

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Product Expert

Re: Left ear bud quiet

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 If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions

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Constellation

Right earbud boarder line silent

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Ive had my galaxy buds since about chirstmas and when I got the latest update for my phone the right earbud is boarder line silent. Im not blaming the update on the broken earbud, it seems like this issue has exiseted well before the update but its the best time mark I can give. I know its still working because if I max the volume on my phone then I can hear out of it, but then my right one is way to loud. I have unpaired and repaired them, I have reset them, I have turned on dynamic equalizer, I went through a massive process where I opend developer options on the phone and turned off absolute volume (a setting that should be avalible nomrally), and cleaned the outside of the mesh part. I have no idea what to do and cannot find a solution, as my problem doesnt seem to be solved by anythign out there. My only theories are that theres something inside of the mesh and I don't feel confident enought to take apart the earbud and clean it, or something is in my ear, which I know isn't true because I can hear just find out of the ear with other earbuds. Thank you for any answers that are given!

My phone is a note 10 with the latest software
The galaxy buds are running the latest software

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Product Expert

Re: Right earbud boarder line silent

JUMP TO SOLUTION

 If you have warranty you are eligible to request for a replacement.For replacement , you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/. The number is going to be listed on that link, call that number and speak to a representative. Please be sure to have the proof of purchase handy because you will have to submit that. They will provide you with a UPS shipping label and will give you all of the instructions.

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Product Expert

Re: Right earbud boarder line silent

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I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the Ear buds onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

 

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

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Constellation

Re: Right earbud boarder line silent

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Hey, i had the exact same issue. My right bud was almost completely silent even with max volume. I tried cleaning them bud that didnt help me

 

WHAT WORKED

I left them out of the case to completely drain them of their battery life. When i recharged the buds in the case, they worked perfectly. Completely fixed.

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