Atp can I just get a new pair of buds Samsung? I haven't had these buds a year and I've had nothing but issues with them. It all started with the left earbud being super low. From there I did everything that the techs at Samsung told me to do. Nothing changed, so tech after tech sent me through the ringer just to tell me to drive 3 hrs away to get to a Samsung store to have them fix the issue. I have no car, and even if I did I wouldn't do that. Fast forward to today, and here I am waking around listening to one earbud. Who knows when this will mysteriously die out, because it's playing low just like the left one did before it died out. I feel like I was duped into buying a faulty product. I need answers from someone because I want my money's worth. I don't think it's fair that I turn to you for help with a faulty device and not only do you prove that you can't, but you basically left me with this no options to even get a replacement sent to me. What type of customer service is this?
