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07-01-2019
09:41 PM
(Last edited
03-20-2020
02:13 PM
by
SamsungJace
) in
Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.
Solved! Go to Solution.
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10-12-2020 04:22 AM in
Galaxy BudsOne of my galaxy buds recently stopped playing sound even when it is fully charged, I have read that this is a common problem and that there is no fixing it, and that i am to receive a replacement pair of galaxy buds. How do I do this?
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10-12-2020 08:50 AM in
Galaxy BudsI just bought Galaxy Buds and the right bud is not charging correctly and often dead until I readjust and charge alone. It seems like a malfunction, but I cannot schedule a service call because your bot system is horrible and keeps bringing me to a place where I cannot schedule service! These are NEW bought from your site! Do you support your products? How can I get a replacement pair that charge correctly?
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10-16-2020 09:52 AM in
Galaxy BudsI rec'd a message that this post was removed because there is a post elsewhere with the same subject. Care to share where I can get an answer? This is SO frustrating!

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10-16-2020 10:19 AM in
Galaxy BudsI would like to look into this issue for you. Can you send me a private message using this link here? (http://bit.ly/2HP0oRi) Provide the following information.
- Model number
- Serial number

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10-18-2020 05:44 PM in
Galaxy BudsHey there! @3pcssuits
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Model code:
Serial Number:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.
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10-22-2020 05:29 PM in
Galaxy BudsI bought these buds like a month ago and the right earbud just stopped getting any louder. It was working perfectly earlier today, but the right earbud just stopped having any volume after taking them off the charger. I did all (all) the troubleshooting from the last few threads I saw. Not sure what to do with this but can I get some help?
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10-18-2020 10:24 AM (Last edited 10-19-2020 03:16 PM ) in
Galaxy BudsHi, Past two days my 2019 galexy buds RHS volume is low with volume high. Tried with factory reset. No luck. Couly you help to resolve my right G-buds' low volume issue? Note: It's under warranty Jan 2021. Purchased directly from samsung site on nov 2019 with note 10+.
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10-23-2020 09:30 AM in
Galaxy BudsHi. I tried most of the options mentioned/solution provided. Could you let me know what should I do? Its under warranty and brought from Samsung website.
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10-29-2020 08:03 AM in
Galaxy BudsHi,
This is more than 2 week now. If unable to provide support for this issue. Could you help on how to get warranty/replacement support. ?

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10-29-2020 01:37 PM in
Galaxy BudsHave you tried these troubleshooting steps?

