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Constellation

Re: 2019 galexy buds RHS volume low

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Hi,

This is more than 2 week now. If unable to provide support for this issue. Could you help on how to get warranty/replacement support. ?

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Samsung Moderator
Samsung Moderator

Re: 2019 galexy buds RHS volume low

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Have you tried these troubleshooting steps?

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Constellation

Re: 2019 galexy buds RHS volume low

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Yes tried these  options and didn't work.

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Astronaut

Super quiet on full volume

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My galaxy buds were working fine until the other day. My volume is all the way up but they are very quite. My right bud barley even works. 

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Constellation

Re: Super quiet on full volume

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Join the club. Samsung will go out of their way to deny you warranty.

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Cosmic Ray

Re: One Galaxy Bud volume super low

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I got rid of them and got the new active plus with no issue so far
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Constellation

galaxy buds left earbuds low volume

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I have had the galaxy buds for a year and had this same problem multiple times before. The left bud just has half the volume as the right side one. I had sent my pair back to Samsung and got a new pair and again the same problem. After getting my new pair, I had the same problem and just disconnected and connected to multiple devices like my computer and iPad and watch and phone which fixed it before. I even cleaned em out thoroughly and tried everything but still aren't fixed.
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Samsung Moderator
Samsung Moderator

Re: galaxy buds left earbuds low volume

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Can I please have your ticket numbers in a private message: http://bit.ly/2JH2rq2


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

left earbud has no sound

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The left side Samsung Galaxy earbud has no sound coming out of  it when im on the phone or while listening to music but when you press the button to locate your ear buds you can hear the sound coming from it perfectly fine...  any ideas ? 
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Astronaut

Re: left earbud has no sound

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I also have no sound left ear Samsung bud. purcased in July, all was OK for a month. not sure if it charges. I'm going to check this possibilty of finding location sound. I've had Tmobel tell me to contact Samsung directly. Don't care much for their customer care, I would if they had any.
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