Can I please have your ticket numbers in a private message: http://bit.ly/2JH2rq2
Have you checked the Wearables app to see if there is an update for your buds?
Have you been able to reset your buds through the Wearables app? You can do so by going to the Wearables app>About Buds>Reset Buds.
I would also recommend unpairing and repairing your buds from the Wearables app and Bluetooth menu after clearing the cache and data from the Wearables App. You can do this by navigating to Settings>Apps>Wearables App>(Force Stop the app)>Storage, from here you can clear the cache and data.
If you are still experiencing this symptom after performing this, I would recommend getting your device evaluated by a technician to diagnose and repair your symptom. I would be happy to look into service options for you. Could you please provide me with the model and serial number for your Galaxy buds in a private message to do so? https://bit.ly/2SUXRar
Never had an issue with them until the latest Samsung system update on 11/20/20. Now the right earbud is barely audable at the highest volume while left earbud is normal. Both are super clean, never had any water damage.
Nothing helps not resetting, re-pairing, pairing to other devices. the left bud is just very quiet since the update and maybe its something that can be patched in future update.