One Galaxy Bud volume super low

[3pcssuits]

Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.

[userNm9FoSipx7]

My right ear buds stopped working about 20 minutes ago the touch pad works fine I haven't dropped the bud I was in the middle of listening to music and it got quite

[Jsnwd94]

Left bud plays no sound, but responds to touch?

[SamsungCole]

Is it still showing connected in the Wearables app? Information on connectivity can be found here: https://www.samsung.com/us/support/answer/ANS00086702/

[Jsnwd94]

Yes

[Jsnwd94]

It does show its connected in the app.

[vvial]

Need help! When I'm on a call, I can only hear callers on my left ear bud, not both. And when listening to music the right earbud is a very light sound. Not sure if its a setting I turned off or what but can someone please help me fix? 

[hfiedler480]

The right bud volume is significantly quieter than the left one. I've tried resetting it, switching over to a nonsamsung device, and cleaning out the buds. But nothing has worked. I've managed so far by switching up the accessibility settings so more sound comes out of the right bud, but it's a hassle and it makes my max volume super low. 

Any help is appreciated. These buds are just a little over a year old.

[userZl0afav31o]

I have a problem just my right ear bud has lower volume than my left one... 

I tried multiple phones but problem is the same.

[SamsungAdam · Accepted solution]

Thank you for reaching out. Give these links a try: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message?

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

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[JohnnyR21]

I am experiencing an issue where the right bud just started playing at a much lower volume than the left one. Tried numerous troubleshooting steps from the forums and support pages and nothing helps.   I am trying to check warranty status online but the samsung website keeps showing an error while trying to load.  Help!