I jsut got the IconX 2018 on Saturday (9/22) and now on Wednesday (9/26) the left ear bud has no volume. None of the fixes in this forum seem to work. This is beat as I was really starting to like these.
So, this is the third time I've come to this board with the same problem; very low audio output from left earbud. I've sent two pair back and Samsung was good enought to replace them. I'd rather not do that again if possible.
I see you mention a cleaning kit. I guess by now they've resolved this is a real issue. How did you request it? Thanks for any help.
I never would have believed this was the fix to this issue. I purchase a second pair gear iconx after the right bud on my 1st ones drastically faded in sound. Then my second pair did the same thing. That was almost a year ago. I just tried your suggestion. I can't believe that's all it was. They work great again.
Thank you very much for sharing?
Same with mine after about a month they have just stopped working on the right. TouchPad works but no sound and I've only used like 6 times. I've finally decided to figure out whats wrong and if I need to buy new ones. Tired of having them just sit there. I can't even find a solutions and its disappointing.
@userqzrdkS3bv5 Thanks for reaching out. Just to confirm, have you tried resetting the earbuds from the Wearables app? I recommend having them evaluated by a certified technician. I'll be happy to look into those options for you. Please send a private message with the full model code and the serial number of the earbuds from the bottom of the charging cradle. http://bit.ly/2XERsky