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Asteroid

Re: Gear IconX left ear bud problem

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I had the exact same issue - Removed the Black Lining off the earbud and then the White one behind it and BAM! It now works like new!

 

 

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Constellation

Re: Gear IconX left ear bud problem

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I jsut got the IconX 2018 on Saturday (9/22) and now on Wednesday (9/26) the left ear bud has no volume.  None of the fixes in this forum seem to work.  This is beat as I was really starting to like these.

 

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Supernova

Re: Gear IconX left ear bud problem

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@userpxdivaTapl: Please send us a private message to http://bit.ly/2CGMMUe with the model number and the serial number of the device.

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Constellation

Re: Gear IconX left ear bud problem

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Just replace the mesh screen provided with the brush tool. Problem solved. I did had the same issue

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Constellation

Re: Gear IconX left ear bud problem

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Hey i have a Samsung iconx and its not charging at all no red lights nothing but the buds work can someone help

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Constellation

Re: Gear IconX left ear bud problem

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Get a cleaning kit , they will send it to you for free. You just need to clean ot and change the protective mesh, wich is included in the kit

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Constellation

Re: Gear IconX left ear bud problem

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So, this is the third time I've come to this board with the same problem; very low audio output from left earbud. I've sent two pair back and Samsung was good enought to replace them. I'd rather not do that again if possible.


I see you mention a cleaning kit. I guess by now they've resolved this is a real issue. How did you request it? Thanks for any help.

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Astronaut

Re: Gear IconX left ear bud problem

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I never would have believed this was the fix to this issue. I purchase a second pair gear iconx after the right bud on my 1st ones drastically faded in sound.  Then my second pair did the same thing.  That was almost a year ago. I just tried your suggestion. I can't believe that's all it was. They work great again. 

  Thank you very much for sharing?

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Constellation

Re: Galaxy Bud issue - Left bud plays no sound, but responds to touch?

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Same with mine after about a month they have just stopped working on the right. TouchPad works but no sound and I've only used like 6 times. I've finally decided to figure out whats wrong and if I need to buy new ones. Tired of having them just sit there. I can't even  find a solutions and its disappointing. 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Bud issue - Left bud plays no sound, but responds to touch?

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@userqzrdkS3bv5 Thanks for reaching out. Just to confirm, have you tried resetting the earbuds from the Wearables app? I recommend having them evaluated by a certified technician. I'll be happy to look into those options for you. Please send a private message with the full model code and the serial number of the earbuds from the bottom of the charging cradle. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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