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Original topic:

One Galaxy Bud volume super low

(Topic created on: 3/17/19 2:50 AM)
3pcssuits
Cosmic Ray
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Galaxy Buds

Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.

1,341 Replies
userfwyWNb1tIo
Asteroid
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Galaxy Buds

How do you reset them?

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Give this link a try: https://www.samsung.com/us/support/troubleshooting/TSG01111287/


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userfwyWNb1tIo
Asteroid
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Galaxy Buds

I cant connect them to the galaxy wearable app becasue the bud isnt charged.  out of the box they connected and i updated them adn the update froze so i had to stop the app and they never connected again.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Give this a try: Ensure the BT connection is disconnected from the phone’s settings & place the earbuds back into the cradle for 1 minute. Make sure the Galaxy Buds are charged for at least 15 minutes & re-pair to the phone


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userfwyWNb1tIo
Asteroid
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Galaxy Buds

Can they connect to the phone if only 1 bud is charged, because only my left bud charges till the charge light turns green. The right bud is always red.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Are you using the original Samsung charger plugged into a wall outlet to charge the buds? Have you verified the charging contacts are clean, and the buds sit correctly in the cradle?



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userfwyWNb1tIo
Asteroid
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Galaxy Buds

Yes, yes and yes

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy Buds

Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F



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userq9NBIOOKc0
Asteroid
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Galaxy Buds

Any update? I'm having the same problem...

SamsungAdam
Samsung Moderator
Samsung Moderator
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Galaxy Buds

@userq9NBIOOKc0 have you tried any of the troubleshooting mentioned previously in this thread?


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