Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01200803/
Do you have the dynamic equalizer turned on in the settings on your Galaxy wearable app?
Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2
I tried everything I could find on this, I even cleaned it thoroughly plenty of time and the right ear bud is still very faint. Could I please get help, I really enjoy the ear buds but it's hard to enjoy them now with thg thg e irritating in equal sound.
I have read up on so many discussions for the same issue but none of the troubleshooting actions have worked for me. I have had my galaxy buds since maybe like February of 2020 & started experiencing this issue in April of 2020. I have ignored the problem by changing the balance of the earbuds but have had enough of that. These are amazing ear buds [WHEN THEY WORK RIGHT] so I'd really love to find the solution to my problem. If someone can please help.
- Thank you in advance -
The first thing I recommend is to reset the Galaxy buds, you can do so following these steps.
First, navigate to and open the Galaxy Wearable app on your phone.
For the Galaxy Buds or Buds+, tap About earbuds. Tap Reset earbuds, and then tap Reset to confirm.
Another good thing to always check is to make sure the connections are free of debris or anything that would hinder the contacts from touching properly. You can use the following link for some good maintenance/ cleaning steps.
If after performing this and your symptoms still persist, send me a private message with your model code and serial number so I can assist you further.
Hello, I was listening to my earbuds today and the right earbud got super quiet, almost to the point where I couldn't hear it. It sounds like it's super tinny.
The left earbud works perfectly fine. They have not gotten wet at all.
I have the volume on my Note 8 turned up to max and the volume on the earbuds is up to max as well (via holding the touchpad).
I've done a reset on my buds and the right one is still super quiet.
Does anyone know what the issue could be and how to fix it?