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Cosmic Ray

One Galaxy Bud volume super low

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Had these shortly after launch and having problems with the right earbud being significantly lower in volume then the left ear, making music while working out with both in my ear very annoying.

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Samsung Moderator
Samsung Moderator

Re: Too quiet

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Thank you for reaching out. Give these links a try: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message?

 

If you are still experiencing these symptoms after the troubleshooting provided, I would recommend a service repair. If you are still within the exchange period you could try reaching out to the place of purchase or can you please provide me the following information in a private message: http://bit.ly/2JH2rq2

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Samsung Moderator
Samsung Moderator

Re: Right earbud volume super low

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Have you completed all of the troubleshooting here: Low or poor audio quality on your Samsung earbuds and Phone displays volume limit reached message?



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Cosmic Ray

Re: Right earbud volume super low

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Nope has not solved the issue, still right ear bud is about 75% lower then the left ear bud. 

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Honored Contributor

Re: One Galaxy Bud volume super low

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If you have tried all of these steps with no success, then an exchange of the buds would be recommended. You can message us here with the full model code and serial number off of the case for more details: http://bit.ly/2igAXKH


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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Constellation

Re: Right earbud volume super low

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tried what steps for goodness sakes. I cannot stand when a multibillion-dollar company creates a troubleshooting page, as a link that says jump to solution, then all of the solution says is when you tried all these steps and not list what the steps are. Now we are troubleshooting the troubleshooting. How frustrating.

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Constellation

Re: Right earbud volume super low

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My Galaxy buds have the same issue. None of those steps were able to fix it. Cant believe Samsung leaves this disturbing issue since iconx 2018.

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Constellation

Re: Right earbud volume super low

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Same problem here. Tried all the steps. Reconnected, tried to update software, cleaned, charged... still low volume on right bud. It has come up a fee times, but goes right back down again in a fee minutes.

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Constellation

Re: Right earbud volume super low

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How can I find out if mines are in warranty they do the same thing

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Asteroid

Galaxy Buds- Right earbud Not Charging

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I recently got my galaxy buds and after the first time I connected I updated and the update froze. So I uninstalled galaxy wearable and I am unable to connect my buds. And now only the left earbud is charging. Any ideas?
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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds- Right earbud Not Charging

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Have you tried resetting your galaxy buds?


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