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Galaxy buds series volume is low

(Topic created: 07-14-2019 03:26 PM)
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user2C9IYRCqAq
Asteroid
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Galaxy Buds

I have galaxy buds 33AA and they were working fine till yesterday. I tried unpairing and pairing them again. Tried increasing the bud volume and it's to the max level. Increased the media volume and nothing ..found one solution online in developers option and diasbled absolute volume sync and still nothing. I don't have audio media sync in the blutooth advance setting so that's not an option. My phone is Galaxy S10+

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Practicall
Constellation
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Galaxy Buds

Same here

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userNciF3V3Lcz
Constellation
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Galaxy Buds

I'm having the same experience, I have chatted with them multiple times and all they want me to do is trouble shoot and I've tried all of it multiple times, finally heard from the higher ups that they sent my report to, I waited a month to hear from them and surprise surprise, they sent me an email with trouble shooting directions. I replied right away and told them everything for the THIRD TIME... hopefully they respond quicker this time and just send me a new pair because I'm getting fed up. I've been loyal to Samsung since my first smart phone and have never had any problems like this.. not sure what the problem is.

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Samsung_vLP2XHf
Astronaut
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Galaxy Buds

Hi please I am running through the same problem . My right one is not charging. Thanks 

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MrZell
Black Hole
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Galaxy Buds

Hey there!

@Samsung_vLP2XHf, Can you please send us a private message with the below information here at this link:  http://bit.ly/2GH8URL

Serial Number:
Model Code:


Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userX18hJHmXkn
Constellation
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Galaxy Buds

Hi I have the same problem with my buds - right one. I was following above steps but it does not work for me. It appears after last software update.

Please help me.

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userUeAnFjpbKt
Constellation
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Galaxy Buds

@SamsungRei wrote:

Will you please send a PM with the model code and serial number of the Buds? http://bit.ly/2Kq3B5F


HI how are you? I bought the buds, but my right side almost never charges, today I picked, was for almost 3 days charging and still no battery on my right side, I already updated (when I had battery) uninstall and wiped the app but still no charging, sometimes charges, but most of the time won't, I need an replacement 

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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@userUeAnFjpbKt I will need to get some additional information from you. Please send a private message with the full model code and serial number of your buds. http://bit.ly/2XERsky



Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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userxFd9HWr7Rx
Constellation
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Galaxy Buds

I am now just having the same issue where my right bud is not charging. Please help. 

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useroRRQql8vZt
Asteroid
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Galaxy Buds
This reset method is not working.
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SamsungRei
Community Manager
Community Manager
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Galaxy Buds

@useroRRQql8vZt Have you tried the troubleshooting steps mentioned previously? http://www.samsung.com/us/support/troubleshooting/TSG01111318/#charge-the-galaxy-buds-or-gear-iconx

 

What is happening when you try to reset using the following steps? https://www.samsung.com/us/support/troubleshooting/TSG01111287/



Be sure to click " āœ“ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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