Thanks for reaching out! Have you tried the troubleshooting in this article? http://www.samsung.com/us/support/troubleshooting/TSG01111323/
If the troubleshooting is unsuccessful, please send a private message with the model code and serial number so I may see what options are available. http://bit.ly/2XERsky
I recently got the Galaxy buds and after 2 weeks of light use, the right earbud went very quiet. The left works as normal but the right one suddenly went quiet. Both are fully charged as is the case.
Any help would be greatly appreciated.
@userN2YWHX23Kc Did you try thhe troubleshooting link provided?