If you are having an issue with the sound quality with one or both of your ear buds, please send a private message with the model code and serial number. http://bit.ly/2XERsky
I see this seems to be a pretty common problem in this forum. Not sure why but the right ear will not produce sound unless maxed out and then it is still very low. I made sure that there was no debris on it and it got a full charge, but it's still nearly inaudible.
Thanks for reaching out! Have you tried the troubleshooting in this article? http://www.samsung.com/us/support/troubleshooting/TSG01111323/
If the troubleshooting is unsuccessful, please send a private message with the model code and serial number so I may see what options are available. http://bit.ly/2XERsky
I recently got the Galaxy buds and after 2 weeks of light use, the right earbud went very quiet. The left works as normal but the right one suddenly went quiet. Both are fully charged as is the case.
Any help would be greatly appreciated.