Hey there @user1qSpfppZm6,
I would be happy to look into your concerns.
Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL
Mine is kind of a different issue, my right earbud just completely stops working. But my fix could help. What I do is I put it in the case and then charge it for like 10 seconds and then use them again, and that seems to work for me.
Try connecting them to another phone .. because the first thing you want to do is check is the problem is the buds or your phone so you try that .. connect then to another phone and see if you have the same issue