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Samsung Moderator
Samsung Moderator

Re: Galaxy buds- Right earbud quiet

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Hey there @user1qSpfppZm6,
 

I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Astronaut

Re: Galaxy buds- Right earbud quiet

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Mine is kind of a different issue, my right earbud just completely stops working. But my fix could help. What I do is I put it in the case and then charge it for like 10 seconds and then use them again, and that seems to work for me.

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Astronaut

Re: Galaxy buds- Right earbud quiet

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True ture

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Astronaut

Re: Galaxy buds- Right earbud quiet

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My earbuds was working just fine for about a year now I turned my volume all the way up but it's still not clear as it should be.

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Constellation

Re: Galaxy buds- Right earbud quiet

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Try connecting them to another phone .. because the first thing you want to do is check is the problem is the buds or your phone so you try that .. connect then to another phone and see if you have the same issue

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Constellation

Re: Galaxy buds- Right earbud quiet

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Im having the same issue I need help.

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Constellation

Re: Galaxy buds- Right earbud quiet

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I'm having the same exact issue. This also happened to my first pair (a gift) that the give was able to get replaced by Samsung for free. Model is SM-170.

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Constellation

Re: Galaxy buds- Right earbud quiet

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Same issue can barely hear them when they are turned up all the way. I have gone through trouble shooting steps but nothing fixes them.

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Constellation

Re: Galaxy buds- Right earbud quiet

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 I have this same issue and I cant seem to get them working properly even after a factory reset 

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Constellation

Re: Galaxy buds- Right earbud quiet

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My galaxy buds have the same problem

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