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Constellation

Re: Galaxy buds

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I cant hear  anything my right ear just went out 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Have you tried resetting your Galaxy buds?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds

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No I haven't can you tell me how to do that 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Give this link a try: http://www.samsung.com/us/support/troubleshooting/TSG01111323/#reset-your-galaxy-buds-or-gear-iconx


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds

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When I reset it still doesn't work 

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Samsung Moderator
Samsung Moderator

Re: Galaxy buds

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Thank you for that information. I would recommend an accessory exchange. Can you please provide me with the following information:

 

Full Name:
Street address:
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Place of Purchase:
Bill of Sale:
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Constellation

Re: Galaxy buds

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Is this going to be posted or is this a private message 

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Constellation

Re: Galaxy buds

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I reset them and my right bud still won't work I can't hear anything 

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Community Manager
Community Manager

Re: Galaxy buds

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Hello, I just sent you a private message. Please follow up with me there, and respond directly through Community. If you respond to the email notification, we will not recieve your message, as this is a do not reply email. 

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Constellation

Galaxy Bud- Right Earbud Really Quiet

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Could anyone help me with the next step in figuring out this issue in the right earbud? It worked perfectly fine a couple of days ago and now there is virtually no sound coming out of it. I have tried all the "resets" and setting preferences but nothing has seemed to fix my issue. Any help would be appreciated!

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