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Re: Right Bud Has low/no Sound, but responds to touches

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Go into Galaxy wearables app and reset the buds... Same thing happened to me after last update and that fixed it

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Asteroid

Re: Right Bud Has low/no Sound, but responds to touches

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Reset throgh the app and reinitiated did not resolve.

Issue is still at hand with no sound out of the right bud, but full sound out of the left.  

Rigth bud does respond to the touches.

Thansk though @user5AjUN6pcMa 

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Community Manager
Community Manager

Re: Right Bud Has low/no Sound, but responds to touches

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Hi there, have you attempted to clean the buds?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Asteroid

Re: Right Bud Has low/no Sound, but responds to touches

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I have, yes.

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Samsung Moderator
Samsung Moderator

Re: Right Bud Has low/no Sound, but responds to touches

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Hello @TheSisk,

 

Can you send a private message providing the full model code and serial number so I can look into the warranty status of the buds? http://bit.ly/2GGYul4

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Astronaut

Volume drop on earbuds

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The volume on both of my earbuds has dropped significantly all of the sudden, especially the left one. I clean then regularly and I dont use them with the volume up high at all so I have no idea what the problem could be.

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Constellation

Re: Volume drop on earbuds

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This is a well known issue call and they will send you a replacement

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Samsung Moderator
Samsung Moderator

Re: Volume drop on earbuds

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@user2r1aiKTGoR Just to verify, have you completed all of the troubleshooting here? http://www.samsung.com/us/support/troubleshooting/TSG01111323/

 

Please send a private message with the model code and serial number of your buds, http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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Galaxy buds- right earbud quiet

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Hey, I got my Galaxy buds a couple of months ago and they have been working great until yesterday. I turned them on and for some reason, the right earbud is extremely quiet/ tinny. I've tried resetting them, cleaning them, and changing a bunch of audio settings that were recommended on other posts. Does anyone have a solution for this?

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Constellation

Re: Galaxy buds- right earbud quiet

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Same here, i do think its because of the last update, its not an hardware problem but an software probleem i think. But i'm not sure, i hope so they gonna fix this. 

Greets,

(I'm from Holland, my english is not the best haha)

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