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Asteroid

Re: Ear buds

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Same thing for me. Galaxy buds, wired, I think it's a software bug.

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Samsung Moderator
Samsung Moderator

Re: Ear buds

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Have you already tried resetting the buds through the wearables application?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Ear buds

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Yes reset them , done the touch pad volume my left one is extremely load now ,can barely hear the right one 


@SamsungZell wrote:

Have you already tried resetting the buds through the wearables application?


 

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Samsung Moderator
Samsung Moderator

Re: Ear buds

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I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Astronaut

Galaxy Buds touch pads, right bud quieter than left

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The touch pad is unresponsive. The right bud is quieter than the left. The buds no longer make the sound they used to make when I placed them in my ears.

 

I have tried reseting them to no avail. The only way to fix the noise is to adjust the media sync on the bluetooth settings but I have to do that everytime I turn them on which is annoying please help!! 

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Samsung Moderator
Samsung Moderator

Re: Galaxy Buds

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Hey there,

 

Thanks for reaching out.

 

Can you send a private message providing the full model code and serial number so I can look into the warranty status of the buds? http://bit.ly/2GGYul4, You may need an exchange.

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Constellation

Ear Buds volume malfunction

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I've had the newer ear buds since the release of the S10 and haven't had any issues until these past two updates. First I had issues with the left ear bud volume being very low. I could still hear, but clearly not the best for phone calls when you can only use one. So the right became my go to. Then the latest update hit and within 6 hrs of installation my left got a drastic improvement, but the right is now so low it is almost impossible to hear anything. Anyone else having similar problems?

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Community Manager
Community Manager

Re: Ear Buds malfunction

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I'm sorry to hear about the trouble. Have you tried resetting the buds since the last update? 

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Constellation

Re: Ear Buds malfunction

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Yes. I tried that also. The right bud is almost silent and the left is lower than usual.

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Samsung Moderator
Samsung Moderator

Re: Ear Buds malfunction

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I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL

 

Model code:
Serial Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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